Frequently Asked Questions

Yes, we ship worldwide. We work with fulfillment partners around the globe, so your order gets picked up by a reliable carrier that actually makes sense for your location. Before you pay, you'll see the exact shipping cost and an estimated delivery window right at checkout. No guesswork, no hidden fees.

We ship most orders within 1 to 2 business days. US orders typically arrive in 3 to 5 business days after that. International orders take 7 to 14 business days, though customs can occasionally add time depending on your location.

For international orders, customs duties or import taxes may apply depending on your country. These fees are set by local authorities and aren't included in our prices. If applicable, they're collected by the carrier upon delivery.

Yes. Once your order ships, you'll receive a tracking number via email. You can use it to follow your package from our warehouse to your door.

Reach out to our support team right away via support@arctos.store. We'll work with the carrier to locate your package or send a replacement if needed. We want to make sure you get what you ordered.

Relaxed without being baggy. Our fit gives you enough room to move and layer comfortably while still looking intentional. Not boxy, not tight. Check the size guide on each product page if you want exact measurements.

Size up if you want more room to move or plan to layer. Stay true to size if you prefer a closer fit or wear the piece on its own. When in doubt, check the measurements on the product page.

Every product page includes a size guide with chest width, length, and sleeve measurements. Use those to compare against something you already own for the best match.

Our pieces are pre-shrunk, but slight shrinkage can happen if exposed to high heat. We recommend washing cold and tumble drying on low (or hang drying) to keep everything fitting the way it should.

Not yet, but we're always listening. If there's demand for additional sizing, we'll explore it. For now, our range covers standard men's and unisex fits from S to XXL.

We build with heavyweight cotton blends, brushed fleece, and ripstop fabrics depending on the style. Each one is picked for how it holds up through regular wear and repeated washing, not just how it feels on day one.

We recommend washing cold, inside out, with similar colors. Tumble dry on low or hang dry to preserve softness and structure. Avoid high heat, as it can shorten the life of the fabric.

Yes. Most of our garments are pre-shrunk during production, but to keep them looking their best, stick to cold washes and low-heat drying.

You can, but it's usually not necessary. If you do, use low heat and avoid direct contact with any prints or embroidery. Hanging items after washing usually smooths out wrinkles naturally.

We focus on durability first. Clothes that last longer create less waste. We're working toward more sustainable materials and practices as we grow, and we'll share updates as we make progress.

We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Shop Pay, and other payment options available at checkout depending on your region.

Orders are processed quickly, usually within a few hours. If you need to make a change, contact us right away. We'll do our best to catch it before it ships.

Not yet, but it's on the list. For now, if you want to gift someone Arctos gear, we recommend ordering directly and having it shipped to them with a personal note at checkout.

Unworn items can be returned within 30 days of delivery. We aim to keep the return process straightforward, with clear instructions provided once a return is initiated. Returned items must be in original condition.

Log into your account or use the order confirmation email to access your order details. From there, you can initiate a return and receive instructions on sending the item back.

Yes. If you need a different size or color, let us know when you initiate your return. We'll help you get the right item sent out as quickly as possible.

Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. In those cases, we cover it—just reach out to support first.

Once we receive your return and confirm it's in good condition, refunds are processed within 3–5 business days. Depending on your bank, it may take a few additional days to show up in your account.

Email us. We read every message ourselves and get back to you with a real answer, not a template.

Some items do get restocked, especially core styles that are part of our regular rotation. Seasonal pieces and limited runs may not return once they sell out. If a restock is planned, the product page will usually note it, and signing up for restock notifications is the best way to stay updated.